IT Operations

IT organizations play a critical, highly visible role in every organization.  When a system or network failure or other disruption occurs, it has a ripple effect across the organization and to external audiences, making quick resolution essential to minimizing downtime and lost productivity. 

The 3n InstaCom™ mass notification system provides IT alerting system capabilities that surpass simple alerting systems. The 3n mass notification system integrates seamlessly with network or application management software. When a problem occurs, the 3n system contacts designated team members via phone, email, SMS text messaging, instant messaging, pager, and more based on their preferences to improve the likelihood of making swift contact. If team members do not respond, the 3n system intelligently escalates the notification to next appropriate person in the chain of command to ensure immediate response.

Respond to and Resolve Issues More Quickly

The 3n mass notification system can help you before, during, or after a disruption. Use the 3n system to:

• Automatically contact IT team members via voice and text. The 3n mass notification system actively monitors alert triggers initiated from your network and application infrastructure and sends text messages, instant messages, voice calls, and more to key response personnel based on their preferences.
  
• Escalate issues for quicker resolution. With 3n’s unique escalation process, the 3n system will attempt to reach a secondary designated contact when a primary team member cannot be reached. If the second contact does not respond, the 3n mass notification system will intelligently cycle communications up the chain of control as specified to a third and fourth contact until the message gets through.
  
• Gather feedback from team members on response and resolution status. With its robust two-way communication capability, the 3n mass notification system can receive responses from message recipients regarding their availability, response times, resolution time expectations, and more.
• Keep internal stakeholders informed about issue status. Nothing detracts from the effort to contain and correct a problem more than the influx of calls to report the issue and inquire on resolution status. With easy and efficient messaging capabilities, IT team members can broadcast up-to-the minute status updates to internal stakeholders via many contact devices—critical when phone or email systems are down—in a matter of minutes.
  
• Initiate on-the-fly conference calls. The 3n mass notification system can aid the triage process by immediately initiating a conference call to bring every response team member together at once, wherever they are, to facilitate a fast diagnosis and speedy recovery.
• Keep response logs for reporting to management. The 3n mass notification system can communicate the results of what happened during any event for accountability and to help ensure improved recovery response times for future events of a similar nature. Detailed pre-defined reports and infinitely customizable ad-hoc reports can be created to show who responded, what their responses were, when they responded, and more.

How quickly an IT organization responds to business interruptions often determines how IT is perceived throughout an organization. By reducing the time it takes to respond to any IT event and by helping to coordinate the response and recovery through real-time alerting, intelligent alert escalation, and conference calling capabilities, the 3n mass notification system empowers IT organizations to focus on bringing incidents to quick resolution.