Utilities
Applications
- Service interruptions – Inform residential and commercial customers of outages, blackouts, and brownouts
- Contamination alerts – Notify customers of water contamination, provide instructions during critical periods, and inform customers when conditions return to normal
- Conservation notifications – Integrate with your wireless metering system to broadcast targeted messages to those who are using excessive amounts of water
- Work schedule changes – Immediately advise crews to change locations, come in early, or even stay home if they are not needed
- Severe weather – Alert customers as to actual and probable weather-related service interruptions
- Proactive customer service notifications – Establish a regular dialogue with customers by sending maintenance notices, late payment alerts and other credit and collections reminders, and related customer service notifications
Utility companies provide services that are essential to their customers’ daily operations. Even minor unplanned service interruptions have a major impact on consumer confidence, business operations, and company image or reputation.
The 3n InstaCom™ mass notification system provides utility companies with the means to quickly and easily meet a broad range of communication and customer service challenges. The 3n mass notification system is designed to rapidly disseminate, or even collect, the information you need to make decisions and take action.
Save Time and Money While Building Customer Confidence
Using the 3n mass notification system for your communication needs will help you achieve operational efficiencies and make improvements in customer service. The 3n mass notification system empowers utility companies to:
- Respond quickly and effectively in emergencies. Automated notification tools give utility companies the ability to reach tens, hundreds, or thousands of people in minutes with critical information during an emergency, far surpassing the timeliness or accuracy of more manual processes, such as phone trees. With redundant data sites, multiple carriers, constant monitoring, and backup power, the 3n mass notification system is designed to operate without interruption, even when the business or regional communication infrastructure is damaged.
- Rapidly communicate with businesses and residents in specific locations. Utility companies frequently need to communicate quickly with customers in a specific geographic area to issue service disruption warnings, maintenance notifications, public service announcements, and other messages. The 3n InstaCom GIS mass notification system empowers utility companies to communicate by sending geographically targeted notifications to businesses and residences in a designated area affected by maintenance, construction, or service interruptions.
- Reduce inbound customer service inquiries. When power outages, line breaks, and other service interruptions occur, irate customers inundate call centers with complaints and requests for additional information. Minimize customer support spikes with quick and efficient notifications that proactively alert customers to the scope, impact, and resolution of the situation.
- Increase customer outreach. Reach more customers by automating manual communication processes. One person can communicate with tens, hundreds, or thousands of people anywhere, anytime, and via any communication method, including phone (land line, mobile, and satellite), email, instant messaging, text messaging (native SMS), fax, BlackBerry®, PDA, pager, and more.
- Improve field response times. By eliminating time-consuming and potentially erroneous manual processes, utility companies speed up and greatly improve the effectiveness of communications. Advanced communication capabilities enable companies to quickly schedule work crews, notify affected customers of the situation, and coordinate teams in the field.