Tools & Add-Ons

3n InstaCom™ Tools

For organizations that already maintain contact and/or message data in an enterprise system, 3n offers several process-enhancing tools designed to enable subscribers to maintain their data in the source system of their choice, while still taking advantage of the power and sophistication of the 3n mass notification system. These tools are designed to work with the entire suite of 3n InstaCom offerings:

Communication

• Broadcast API – Initiate broadcasts directly from your own system
  3n’s Broadcast API enables subscribers to maintain contact data and initiate broadcasts directly from their own applications.
  
• Broadcast Manager – Generate event-based notifications and recurring alerts
  3n’s Broadcast Manager enables customers to automate and launch notifications—including messages initiated by system events, such as a network outage or detection of unusual activity—using data stored in any application.

Data Management

• Member API – Manage contact data in your own system
  3n’s Member API enables subscribers who already maintain their contact data in an employee directory, ERP system, or human resource system to electronically manage the 3n member list. Manage contacts and groups within the 3n mass notification system through the API on-demand or on a regularly scheduled basis.
  
• Member Profile API – Enable members to manage their profiles from your system
  With 3n’s Member Profile API, you can give your system members the ability to view and update their profiles (including contact information and preferences) from within your secure internal system.
  
• Member Manager – Simplify and accelerate member maintenance
  3n’s Member Manager automates the process of maintaining member data in the 3n mass notification system. This tool runs right from your desktop and accelerates the time it takes to add, change, or delete member data by enabling scheduled updates without user intervention.

Reporting

• Reporting API – View reports in existing internal systems
  3n’s Reporting API is an option available to subscribers using the Broadcast API. It enables broadcast reports to be returned and viewed through a subscriber's native application.
  

3n InstaCom Add-On Features

The 3n mass notification system is highly configurable to meet an organization's unique usage needs. The following advanced capabilities are available as an extension of 3n InstaCom:

Communication

• Call-in notifications – Provide back-up communications
  3n’s call-in feature allows members to call a toll-free number to hear a recorded message from their organization. This feature is especially useful when members are prevented from receiving notifications on their usual delivery paths. Our premium call-in feature combines inbound and outbound communications in a single notification, providing an additional communication method with added privacy and security features for targeted messaging that goes far beyond simplistic bulletin boards.
  
• Conference calling – Maximize productivity
  Users invite members to join a conference call through the 3n mass notification system. The invitation may be sent via any 3n contact path. If the invitation is accepted via a phone path, the member will be connected automatically to the conference call. If the invitation is received or accepted via a text path, the telephone number and access code of the conference call will be provided along with the message so that the member can use a telephone to join the call.
  
• Express Call notifications – Send notifications to any contact list in minutes
  Express Call enables users to send notifications to contact who are not members in the 3n system. Express Call is ideal for effective communications with frequently changing lists of contacts and those you communicate with only sporadically.
  

Data Management

• Organizational hierarchies – Use one notification system for all organizations
  Organizational hierarchies enable large organizations to grant separate locations, departments, or districts the power to manage their own data and execute emergency plans independently or in conjunction with the rest of the organization. Organizational hierarchies provide unprecedented flexibility to manage information on many different levels while empowering the umbrella organization to send messages to all system members. Organizational hierarchies provides the ability to send messages up and down the organizational hierarchy, as well as across the organization structure.

Branding

• Custom-branded system – Leverage brand recognition
  Research shows that people are more likely to take a desired action when the information comes from a trusted source. Customers can use a custom-branded version of 3n’s InstaCom mass notification system to facilitate rapid adoption, maximize communication effectiveness, and enhance the user experience